There are times in all our lives when someone gives us negative feedback or criticism that makes us cringe. How do you handle criticism when you get a negative online review, an angry customer, a frustrated employee? Here are some ways to make it easier.

If you are you ready to transform your business and make a lasting impression we'll unveil the power of a simple "Thank You". It's gratitude in action, and you can put it to work in your business.

The end of October… Thanksgiving is right around the corner – what are you going to do to take advantage of this event that is one EVERYONE’S mind? It’s important to plan ahead and we wanted to show you one of the more popular promotions we send for our clients because it is the most profitable. Not only does it bring customers into your business before the holiday season gears up in full, but if you choose, it also sells huge amounts of Gift Certificates, providing a cash boost before the slow New Year season.

Six Simple Ways To Take Your Business From “That Was Good” To “That Was SPECTACULAR!” These are basic strategies that many small businesses don’t take the time to do, yet they make a huge difference in how your customers perceive you and will turn them in to raving fans.

What’s the WOW in your business? If you don’t know, it’s worth figuring out. It increases retention, gets you more referrals, more positive online reviews and makes loyal fans out of your happy customers.