Careers
Your Excellent Work Will Be Rewarded In Our Successful Environment.
If you’ve been waiting for an opportunity to join a team of successful and highly motivated individuals in an exciting, progressive position this may be the most important ad you’ve ever read.
Our rapidly growing group of companies is expanding operations. We are the leading company within our sector providing sophisticated systems, reports and workshops to a client base throughout North America. We are currently seeking key contributors for the following positions:
Customer Care Specialist (Account Coach)
Company: Entrepreneurial, successful, considered the leading marketing advisor within its sector with sophisticated systems, reports and workshops offered to a client base throughout North America.
As a Member of our team, you will:
- Play a key role as a customer care account representative
- Support sales and marketing efforts by promoting and selling products & services (inbound)
- Provide customer service and marketing support to existing customer base
- Coordinate and guide new accounts through closing, setup & activation, and ongoing maintenance processes
- Document all sales and account activity; maintain & update prospect and customer databases
- Co-ordinate with co workers and management to solve problems and develop solutions
- Troubleshoot and diffuse difficult situations
- Resolve customer service issues with urgency and good judgment while constantly ensuring customer satisfaction
- Answer customer requests concerning services, products & billing
- Conduct outbound follow-up service calls as required
- Provide administrative assistance as assigned
To be a successful member of our team you possess the following skills and attributes:
- Enthusiastic & self-motivated with a “can-do” attitude
- Strong client retention skills, established sales ability and closing skills
- Excited by client success; dedicated to helping clients reach & surpass goals
- Able to develop strong business relationships with customers
- Ability to take initiative, work well alone or with a team and multi-task under pressure and deadlines
- Thrives and adapts in a fast paced, growing & changing work environment
- Goal oriented and sales driven but understands client satisfaction and exceeding client expectations is key
- Excellent organization, & time management skills
- Excellent communication and presentation skills; able to deal with a wide variety of people with tack, courtesy and professionalism.
- High level of comfort with Windows-based software
- 3- 5 years related experience in a sales & customer service environment
Please email a cover letter and resume to resume@royaltyrewards.com
