Careers

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    If you’ve been waiting for an opportunity to join a team of successful and highly motivated individuals in an exciting, progressive position this may be the most important ad you’ve ever read.

    Our rapidly growing, Delta-based group of companies is expanding operations. We are the leading company within our sector providing sophisticated systems, reports and workshops to a client base throughout North America. We are currently seeking key contributors for the following positions:

     

    Customer Care Specialist (Account Coach)


    Job Description

    Company: Entrepreneurial, successful, considered the leading marketing advisor within its sector with sophisticated systems, reports and workshops offered to a client base throughout North America.

    As a Member of our team, you will:

    • Play a key role as a customer care account representative
    • Support sales and marketing efforts by promoting and selling products & services (inbound)
    • Provide customer service and marketing support to existing customer base
    • Coordinate and guide new accounts through closing, setup & activation, and ongoing maintenance processes
    • Document all sales and account activity; maintain & update prospect and customer databases
    • Co-ordinate with co workers and management to solve problems and develop solutions
    • Troubleshoot and diffuse difficult situations
    • Resolve customer service issues with urgency and good judgment while constantly ensuring customer satisfaction
    • Answer customer requests concerning services, products & billing
    • Conduct outbound follow-up service calls as required
    • Provide administrative assistance as assigned

    To be a successful member of our team you possess the following skills and attributes:

    • Enthusiastic & self-motivated with a “can-do” attitude
    • Strong client retention skills, established sales ability and closing skills
    • Excited by client success; dedicated to helping clients reach & surpass goals
    • Able to develop strong business relationships with customers
    • Ability to take initiative, work well alone or with a team and multi-task under pressure and deadlines
    • Thrives and adapts in a fast paced, growing & changing work environment
    • Goal oriented and sales driven but understands client satisfaction and exceeding client expectations is key
    • Excellent organization, & time management skills
    • Excellent communication and presentation skills; able to deal with a wide variety of people with tack, courtesy and professionalism.
    • High level of comfort with Windows-based software
    • 3- 5 years related experience in a sales & customer service environment

    Please email a cover letter and resume to resume@royaltyrewards.com