is about creating a positive image for your restaurant and getting people to know and remember your name.
Direct Response Advertising
is about getting people to take action and spend money in your business.
Direct response marketing is all about narrowing your focus, speaking directly to your target audience, and utilizes some key components.
It also relies on testing and optimizing your marketing to improve it’s effectiveness. Experiment with different variations of headlines and offers, track performance, and make adjustments based on data and customer feedback. It’s the type of marketing we know is proven to work for independent Business Owners, and that’s exclusively who we work with.
Direct mail is a reliable, cost-effective marketing media that consistently brings results for our clients. For more about its power you can read this post.
Here are some steps to help you create a successful direct mail campaign:
1.Define Your Goals: Start by setting clear and specific goals for your campaign. Are you trying to increase sales, drive foot traffic, promote a special offer, or build awareness of a specific event? Knowing your objectives will guide the rest of your campaign.
2. Identify Your Target Audience: Understanding your target audience’s demographics, interests and purchasing behaviors will help you tailor your message and design to resonate with them. We monitor our clients’ customer lists and can identify those most likely to buy again, and those who have gone “lost” – and can market to each group uniquely to encourage a repeat visit.
3. Create Compelling Content: We are all bombarded with marketing messages daily – yours can’t be boring or irrelevant to your audience. Craft a persuasive message and offers that speak directly to your target audience’s needs and desires. Highlight the benefits of your product or service and include a strong call-to-action (CTA) that prompts recipients to take action.
Your customer’s ALL have a birthday, which gives you a COMPELLING REASON to reach out to them with an enticing offer.
4. Personalization: Use people’s names! We all react to seeing our own name. Personalize your direct mail pieces whenever possible. Address recipients by name and segment your mailing list based on specific characteristics to make the content more relevant.
5. Choose The Right Format: Select a format that suits your message and budget. Postcards are what we deliver at Royalty Rewards® because they are large, bright, use eye-catching imagery and stand out in people’s mailbox. Postcards are more attention-grabbing than other media.
6. Design: The priority is NOT match your brand, that is only important to YOU. What is important is using eye-catching graphics, colors, and fonts to make your mail piece stand out and grab reader’s “by the eye-balls”. We have hundreds of postcards our clients choose from, so they can suit the one that best suits their message.
Your message and marketing need to match – use eye catching imagery, your logo at the bottom and put the biggest benefit the reader in the headline. Your job is to get their attention and give them a reason to take action.
7. Incorporate a Strong Call To Action: Encourage recipients to act by including a clear and compelling CTA. Whether it’s visiting your store, calling for more information, or redeeming a certificate, the CTA must be clear, concise and easy to follow. Confused people don’t act.
8. Offer Incentives: Provide incentives to entice recipients to take action. This could be a special offer, a free gift, or a limited-time bonus to create a sense of urgency. We always set a specific expiry date on our clients’ campaigns so the marketing is easily tracked and monitored, and creates urgency in the recipient’s mind.
Marketing should answer the question “what’s in it for me?” The reader wants a benefit that’s of value to them – in the above case, it’s a scratch off promotion which creates curiosity, fun, interest and ultimately action – they come in the see what they have won.
9. Focus On The List: Ensure your mailing list is up-to-date and targeted. We update our client’s list quarterly with the National Change of Address to ensure your marketing gets delivered.
10. Test And Measure: Test with different designs, messages, or offers to see what performs best. With Royalty Rewards®, all the results of your campaigns are measured to report effectiveness and then you can make informed decisions and improvements for future mailings.
11. Follow-Up: Plan a follow-up strategy to maximize the impact of your campaign. Ideally, send an email or text, or app notification to alert them when the expiry date is drawing near. People have busy lives and reminders always bump response.
The success of a direct mail campaign depends on the relevance and value it offers to the recipients. By understanding your audience and tailoring your message accordingly, you can create a powerful and effective direct mail campaign for your local business.
If you want to see what we can do for your business, book a call with our Program Director and they’ll be able to show you the campaigns we can send to your customers and share the results they get.
You are in a unique position when it comes to really engaging with customers. As an Independent Operator, You are in a much better position than the “corporates” to engage and connect on a far more personal level. You still want to give them rewards and incentives, but there is so much more that goes into creating a successful loyalty program.
Want more new customers? The secret lies in knowing who your best EXISTING customers are. Then you can find more like them. Understanding your target audience is critical for any business, especially a local, independent one – so it’s important to make informed decisions based on data, not assumptions.
Staffing has been a significant challenge for the last few years. You got through and scraped together a team in this unprecedented time of staff shortages.
Hopefully most of who you hired were winners and you’ll want to find ways to keep them around. Some may even be superstars. But, maybe, you are left with a few too many. OR a few that aren’t up to snuff.
We’re sharing some tips we discovered about how to evaluate employees and when it’s time to make the tough decision on letting them go.